• After you place an order on Hausly, you get an order confirmation by email or SMS with your order number. Keep it handy, as you will need it to track your order.

• Once your order is packed and handed to our courier partner, we send you a shipping update by email or SMS with your tracking number (AWB) and a tracking link.

• Click the tracking link in your email or SMS to see the live status of your order: Shipped, In Transit, Out for Delivery and Delivered.

• You can also open our tracking page and enter your order number or tracking number along with your email or phone number.

• If you placed the order with an account, log in to My Account and open the My Orders section to see all your orders and their latest status.

• Most orders reach you within 12 to 15 days from the date of order.
• Delivery time can change a little based on your location, festivals, weather or other reasons outside our control.

• Tracking details can take 24-48 hours to show after your order is shipped.
• Make sure you are using the correct order number or tracking number.
• If the status has not changed for a few days, contact us and we will check with the courier.

• For any question about your order or its delivery, call us at +91-00000 00000 or email us at care@hausly.in with your order number.

Thank you for shopping with Hausly!