Q: How do I place an order on your website?
Browse our collections and choose the product you want. Select the quantity and click "Add to Cart". When you are ready, open your cart, click "Checkout", fill in your details, pick a payment method and place your order.
Q: What payment methods do you accept?
We accept credit and debit cards, net banking, UPI, digital wallets and cash on delivery. You will see all available options at checkout.
Q: How do I track my order after buying?
Once your order is placed, you will get a tracking link by email or SMS. Click it to see your order status live. You can also log in to your Hausly account and check the "My Orders" section.
Q: Can I cancel or change my order after placing it?
Yes, orders can be cancelled or changed for a short time after they are placed. Contact our support team as soon as possible at care@hausly.in or +91-00000 00000. Cancellations within 24 hours get a full refund. Once your order has been processed or shipped, changes may not be possible.
Q: Will I get an order confirmation and invoice?
Yes! Right after you place your order, you will get a confirmation email with all the details. You will also receive an invoice once your order is processed.
Q: How long will my order take to arrive?
Delivery time depends on your location. Most orders reach you within 12 to 15 days from the date of order. We will keep you updated on your order status and send you the tracking details.
Q: Do you charge for shipping?
Shipping is free on orders above a certain amount, and a small fee applies to smaller orders. You will see the exact shipping charge at checkout before you pay. Please read our Shipping Policy for full details.
Q: Is Cash on Delivery (COD) available?
Yes, COD is available on most orders. For high value orders, online payment may be needed. You will see if COD is available for your order at checkout.
Q: What if I receive a damaged, wrong or defective product?
Please contact us within 24 hours of delivery at care@hausly.in with your order number, a clear unboxing video and photos of the product. We will arrange a replacement or refund after checking. Read our Return & Refund Policy for full details.
Q: How long does a refund take?
Once the returned product passes our quality check, we start your refund within 24-48 business hours. It may take 2-3 more business days to show in your account, depending on your bank.
Q: How can I contact customer support?
You can email us at care@hausly.in or call us at +91-00000 00000. Our team is happy to help with any question about your order or our products.