At Hausly.in, we want your shopping to be simple and pleasant. Here is everything you need to know about our return, replacement and refund policy:

How Do I Return an Item Bought on Hausly?

Easy Return Policy:

You can raise a return or exchange request within 24 hours of delivery if you got a damaged product, a wrong product or a defective product.

You must share a clear 360-degree unboxing video of the product showing every side, along with photos (JPEG only) and your order details. We need this proof to check the product and confirm the problem. Without it, we will not be able to process the return.

We also accept partial returns, so you can return one product or all the products in your order.

  1. Raise a Return Request: Send your return request with your order ID through the Contact Us page.
  2. Pickup Time: We will pick up the product within 4-5 business days.
  3. Refund or Replacement: Once the product reaches us in the right condition, we will start your refund or replacement.
  • When Returns Are Not Accepted:

We cannot accept a return if:

  • The product got damaged because of misuse.
  • It was sent back without safe packaging.
  • The product has been used or changed.
  • The request is raised after 24 hours of delivery.
  • The item was a free or promotional gift.

Products Not Eligible for Return/Exchange

  • Discounted or Coupon Products: Personal care and hygiene products cannot be returned for health and safety reasons.
  • During sales and special campaigns, different return, exchange or refund rules may apply. Please check the offer banner for details.

I Got a Damaged, Defective or Wrong Product. What Should I Do?

Every order goes through quality checks, but if you receive a damaged, defective or wrong product, follow these steps within 24 hours of delivery:

  1. Contact Customer Support: Reach our support team within 24 hours. This time starts when the order is marked "delivered".
  2. Share Proof: Send a clear 360-degree unboxing video of the product showing every side, along with photos (JPEG only) and your order details. Without this proof, we will not be able to process the return.
  3. Pickup: We will pick up the product within 4-5 business days. If it meets our return conditions, we will process your refund or replacement.

Note: Replacements depend on stock. If the same product is not available, we will suggest a similar product from the same category.

Can I Return Part of My Order?

Yes, you can return some items from your order as per their return rules. All parts and any free gifts that came with the product must be returned too.

How Long Will My Refund Take?

Refund Start:

We start your refund once the returned product passes our quality check. The time the return takes to reach us affects when the refund starts. If there is any mismatch, we may ask for a screenshot of your bank statement.

Expected Timelines:

  • Card or Net Banking Payments: We send the refund to your original account within 24-48 business hours of receiving the return. It can take 2-3 business days more to show in your account.
  • Cash on Delivery Orders: We send the refund by bank transfer within 24-48 business hours of receiving the return and your bank details by email. It can take 2-3 business days more to show in your account.

You can also choose an easy refund as Hausly coupons, which you can use on your next order.

Order Cancellation Policy (For Prepaid Orders Only)

Plans can change, we understand. To keep things smooth and fair for everyone, please read our cancellation rules for prepaid orders:

Cancellation Within 24 Hours

If you cancel your order within 24 hours of placing it, you get a full refund with no deductions.

Cancellation After 24 Hours (Before Shipping)

If you cancel after 24 hours but before the order is shipped, a ₹99 processing fee will be cut from your refund.

Cancellation After Shipping

If your order has already been shipped and you do not want to receive it:

  • Refusing the delivery or letting the order come back to us (RTO, Return to Origin) will lead to a deduction of ₹149 for RTO handling charges.
  • The refund, after these deductions, is processed only after the product reaches us and passes our check.